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Everything to do with using our website & placing orders.
Delivery and Returns
Australia Delivery and Shipping For your convenience, PLD offers both Standard and Express Delivery within Australia, using Australia Post eParcel. A signature is required when your order is delivered, so we recommend providing a delivery address where someone will be available to receive and sign for your order. If no one is available, Australia Post will leave a card advising you to collect your order from your local post office. Please note, orders will be delivered on business days onl
Can I view PLD books/publications online?
Yes, you can view ALL of our publications on our website in full. Simply select a publication from the PLD range. For example: Spelling activities for middle and upper primary. When viewing the product page, hover with your cursor over the cover. VIEW will appear, as shown below. Click on the muted cover (or VIEW) and within a few seconds the full version of the publication will be displayed. You
Can I get a quote so I can get the order approved by my accounts department?
Yes. The best way to do this is to find the products you want to purchase and select ‘Add to wishlist’ (the love heart icon) for each product. Add to wishlist Once you’ve added all the products you want to buy, simply click ‘My Wishlist’ and print out the list and hand it to your accounts department for approval. Alternately, you can even directly share your wishl
Can I place an order online?
Yes, we recommend customers use our website for quick and easy service. Visit our website today at https://pld-literacy.org.
I can't login to your website - how can I reset my password?
Go to https://pld-literacy.org/my-account/lost-password/ Enter your e-mail address. Check your e-mail to complete the process to reset your password.
Can you send me an invoice so I can get my accounts department to process the payment?
Absolutely. If you simply select the products you would like to purchase and select 'School Account' as the payment method on the Checkout page, we will e-mail you an invoice which includes our bank account details so you can have your accounts department process the payment. If you don’t want to complete the order yet, you can select whichever products you want and select ‘Add to wishlist’ and that will allow you to print out a list of all the products along with the total cost, so you can
I can’t locate a book on the PLD website?
If you know the product code, enter it in the search field in the top right hand side of the homepage. If you know the product title, enter a few keywords from the title into the search field in the top right hand side of the homepage. If you're still unable to find the book you're looking for, please get in touch(email@example.com?subject=Trying to find a book on your website).
Account enquiries: Has my account been paid? Can I have a copy of the invoice?
Invoices are automatically e-mailed immediately after an order is placed and is sent to the e-mail address provided when you placed the order. If you have not received your invoice, please check your SPAM folder in case it somehow ended up in there. For orders paid via Credit Card, payment is processed immediately and the invoice will show that no further payment is required. For orders paid via School Account, the invoice should be forwarded to your accounts department for payment usi
Do you deliver outside Australia?
Yes, we do. We use Australia Post to ship our products and can ship to many countries around the world. For a shipping quote, simply the desired products to your cart and proceed to the 'Checkout' page and enter your destination address to see how much shipping will cost.
I don’t have access to the internet. Can I order products from you?
Ordering online is definitely the easiest way for you to place an order, however if you're unable to order via our website for some reason, please contact us on firstname.lastname@example.org and we'll be happy to assist you with placing an order.