• PLD's delivery process

  Please note, orders will be delivePopular

• How do I reset my password?

  The PLD website (for placing orders and accessing tracking sheets or downloads) is separate to the platform used to provide our online courses. If you're unable to access your account and want to reset your password, please refer to the information below. PLD Website Go to https://pld-literacy.org/my-account/lost-password/ Enter your e-mail address. Check your e-mail and click on the link provided to complete the process to reset ySome readers

• Do you deliver books overseas, internationally or outside Australia?

  At PLD we do accept orders from overseas booksellers, schools, teachers or parents. All overseas orders need to be paid in full prior to release from the PLD office. No orders will be processed before full payment has cleared in the PLD accounts. Your options for placing an international order are as follows: This is the easiest and most cost-effective option as there is no cost or delay foSome readers

• Can you send me an invoice so I can get my accounts department to process the payment?

  Absolutely. If you simply select the products you would like to purchase and select 'School Account' as the payment method on the Checkout page, we will e-mail you an invoice which includes our bank account details so you can have your accounts department process the payment. If you don’t want to complete the order yet, you can select whichever products you want and select ‘Add to wishlist’ and that will allow you to print out a list of all the products along with the total cost, so you canSome readers

• Can I view PLD books/publications online?

  Yes, you can view ALL of our publications on our website in full. Simply select a publication from the PLD range. For example: Spelling activities for middle and upper primary. When viewing the product page, hover with your cursor over the cover. VIEW will appear, as shown below. Click on the muted cover (or VIEW) and within a few seconds the full version of the publication will be displayed. YouSome readers

• Can I get a quote so I can get the order approved by my accounts department?

  If you require a quote before purchasing items, you can request a quote through our website by following these simple steps: Login to your PLD account (or register a new account) at https://pld-literacy.org/my-account/ Select the products that you would like to add to your quote, confirm your desired quantity and click on the "Add to Quote" button. Repeat this process until all required products have been added. To review your quote, click on the quote icon on the top right hand corSome readers

• Can I place an order online?

  Yes, we recommend using the PLD website for quick and easy ordering: https://pld-literacy.org/quick-order/Some readers

• I can’t locate a book on the PLD website?

  If you know the product code, enter it in the search field in the top right hand side of the homepage. If you know the product title, enter a few keywords from the title into the search field in the top right hand side of the homepage. If you're still unable to find the book you're looking for, please get in touch (mailto:support@pld-literacy.org?subject=Trying to find a book on your website).Few readers

• I don’t have access to the internet. Can I order products from you?

  Ordering online is definitely the easiest way for you to place an order, however if you're unable to order via our website for some reason, please contact us on support@pld-literacy.org and we'll be happy to assist you with placing an order.Few readers

• Account enquiries: Has my account been paid? Can I have a copy of the invoice?

  Invoices are automatically e-mailed immediately after an order is placed and is sent to the e-mail address provided when you placed the order. If you have not received your invoice, please check your SPAM folder in case it somehow ended up in there. For orders paid via Credit Card, payment is processed immediately and the invoice will show that no further payment is required. For orders paid via School Account, the invoice should be forwarded to your accounts department for payment usiFew readers

• How do I request a quote?

  If you require a quote before purchasing items, you can request a quote through our website by following these simple steps: Login to your PLD account (or register a new account) at https://pld-literacy.org/my-account/ Select the products that you would like to add to your quote, confirm your desired quantity and click on the "Add to Quote" button. Repeat this process until all required products have been added. To review your quote, click on the quote icon on the top right hand corFew readers

• PLD Tracking Sheets; I am having difficulty downloading. What should I do?

  The first step is to download the sheets, to your personal device/PC/laptop. Please follow the instructions. If you have further issues, we ask that you speak to the school's IT staff to assist further. Unfortunately, PLD are not in a position to provide IT supportFew readers

• Changing Year Level? Needing to Update PLD E-Newsletter Preferences?

  Emails such as these are disseminated based on the year-level preference you selected when you registered with PLD. If you have since changed year levels, or you will soon be changing, please click on a link below to ensure you are receiving relevant information. Teacher/ Assistant Early Years (https://drip.la/c/eyJhbGciOiJIUzI1NiJ9.eyJhdWQFew readers

• My quote request doesn't include shipping - why not?

  Shipping costs can only be finalised once an address is provided and details of the order are confirmed. If you would like to know how much shipping will cost for your order, please follow these steps: Login to your PLD account (or register for a new account) at https://pld-literacy.org/my-account/ Add a billing address and a shipping address and then click save. Submit a quote request (as per the instructions here) Upon clicFew readers

• Australia Post force majeure price increase (Nov 2022)

  As of Monday 28th November, 2022 shipping rates for standard parcel post deliveries to states outside WA will have a 40% levy applied due to Australia Post declaring force majeure as a result of the recent disruptions to distribution channels. For this reason, we strongly suggest that all orders to be delivered outside WA select 'Express Post' as the shipping method. While the standard 'Parcel Post' service is still available, the 40% levy will automatically be applied to that shipping method atFew readers

• How do I clear my cache?

  Sometimes we release updates to our website which require clearing your cache to allow the latest updates to be accessed on your device. To clear the cache on your device, please press Ctrl+Shift+Delete at the same time to open the cache clear window and complete the process. Remember to close the browser and restart it to complete the process of clearing the cache and cookies. Alternately here are instructions for a variety of different browsers: How to delete history on Google ChromeFew readers

• How do I change my password?

  PLD Website Go to https://pld-literacy.org/my-account/ (and login if you're not already logged in) Click the 'Edit' icon to the right of the 'Account Details & Password' heading. Under the 'Password change' heading, enter your new password in the 'New passwoFew readers