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Booking or booked into one of our seminars?
I can’t my seminar invoice and need it - how do I get a copy?
Please refer to the instructions here(https://www.eventbrite.co.uk/support/articles/en_GB/Troubleshooting/how-to-get-a-tax-invoice? lg=en_GB).
How do I transfer to a different seminar or date?
If you have purchased a ticket and wish to transfer to a different seminar or date, please follow the information provided here. NOTE: Should you need a PLD staff member to complete the transfer on your behalf or your transfer needs to be completed within 48 hours of the event, there is a $20.00 administrative fee. If this is required, please contact us(mailto:support
What do I need to bring with me to a seminar?
Pens, paper or a tablet or computer for taking notes. Also, bring along any questions relating to the PLD process and our programs and we’ll be happy to answer them on the day.
How do I know if I’m registered for a seminar or not?
You should’ve received an e-mail when you registered for the seminar, so try searching your e-mail for the seminar title or ‘Eventbrite’. If you’re still unable to find this information, please contact us(firstname.lastname@example.org?subject=Am I registered for a seminar?) with your name, seminar title, and date so we can look up to see if you’re registered or not. IMPORTANT: We need to know which seminar you may be booked into, otherwise we’re unable to search for your booking.
What are the options when seminars have been booked out?
The PLD Perth training room seminars have a limited capacity and it is common that the school holiday seminars and seminars held early in the school year book out. While this is disappointing, several alternate options are detailed below: SEMINARS: Seminars are scheduled each term and each school holiday period. To view the next set of upcoming dates please refer to this flyer or check directly on the [websit
How do I get a refund for a seminar?
Please refer to this link to find out how to request a refund. Please be advised that our refund policy states that cancellations must be notified 7 days prior to event start date, however if you would like to transfer to another seminar on a different date, please follow the instructions here.
I don’t have access to a credit card to buy a seminar ticket - can you send me an invoice?
As we use Eventbrite for our seminar ticket sales, credit card is the primary payment method available and makes it quick and easy for you to make a purchase and be registered for a seminar immediately. However, if you don’t have access to a credit card (whether a school/work one or a personal one you could use and be reimbursed by your school/employer), then yes we are able to provide you with an invoice so you/your employer/school is able to process the payment and we can then register you for
Do you run seminars on weekend or during holidays?
Yes, we run seminars on weekends and during school holidays to accommodate school calendars. Dates for all seminars can be found on the following link: http://pldliteracyandlearning.eventbrite.com/
Do I need to print out a ticket to bring along with me?
No, there is no need to print out a ticket. Your name will be included on our list of attendees and you will be checked-in upon arrival.
I haven't received a certificate of attendance for a seminar I attended recently - how can I get one?
Attendance certificates are automatically sent to the registered e-mail address used to purchase the tickets at 5pm on the day of the seminar. If you haven’t received yours, please check your spam folder and if it’s not in there, please check to ensure it was your e-mail address that was used to register for the seminar. If it wasn’t (which is often the case due to school offices often taking care of registrations), please contact the person responsible for the registration as they should’ve rec