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• Which online course should I do?

  We have created a flyer to help make it easy to choose which course is most appropriate for your needs and the flyer found HERE or see below: ![](https://storage.crisp.chat/users/helpdesk/website/1dc11595-a661-468e-a20d-8a0467d972dd/d67832e2-b7e4-4068-b4ab-98f748Very popular

• How do I access my online course certificate?

  Once you have completed any of PLD’s online courses, you will be issued a certificate of completion which is accessible by going to https://pld-literacy-and-learning.thinkific.com/account/certificates. Even after your access to the course has expired, your certificate will still be accessible via the above link, however we recommend saving a copy for easy access.Some readers

• Can we complete your online courses in a group environment?

  Our online courses are created and licensed for use by an individual only, however if you would like to utilise our courses in a group environment so multiple staff have access to the content, we have recently added licensing options for multiple users. Simply visit our website here and select the course you are interested in and select the number of licenses you would like to purchase based on the number of people wSome readers

• Why is it saying I haven't completed the course but I have?

  This is usually due to clicking between videos and downloads on the left-side section rather than clicking on 'Next'. If you go through each available element (videos and downloads) and then click 'Next' in the bottom right-hand corner of the screen, that item should be treated as completed and you should then receive your certificate of completion.Some readers

• Where can I find online course downloads?

  All of our online courses include downloads relating to each of the video instalments which can be downloaded in PDF format - we suggest you download these as they can be useful while doing the course and a handy reminder long after you have completed the course. In addition to this, many of our courses have additional downloadable resources which relate to the course content &/or have been referred to during the course. To locate these resources and download them, refer to the left-side menu wSome readers

• I can't access my online course - how do I reset my password?

  Go to https://courses.pld-literacy.org/users/password/new Enter your e-mail address. Check your e-mail to complete the process to reset your password.Some readers

• I registered for an online course but meant to register for a colleague/staff member - how can I transfer it over?

  Simply contact us(support@pld-literacy.org?subject=Online course transfer) with the details you used for your registration and the details of the person who will be undertaking the course and we’ll take care of transferring it over for you.Some readers

• Is there a discount available if we want to buy online courses for all our teachers?

  Yes! We work with many schools who want to give many teachers access to our online courses and we’re happy to organise a special discount so you can make our online courses available to as many of your teachers as you would like, all at a discounted rate. Simply visit our website here and select the course(s) you are interested in and select the number of licenses you would like to purchase based on the number of people who will be utilising the course. Discounts ofSome readers

• If we purchase the online course it can’t be accessed by different staff individually?

  Technically yes, however accessing the course using the same login on multiple devices simultaneously will result in users having connection issues caused by the fact the 1 account is being used by multiple people, which is not how the system is designed to work. Furthermore, only 1 person can be awarded a certificate of completion once the course is completed. The courses are designed to have individual accounts setup for each user so they can progress through the content at their own pace, piFew readers

• If viewed as a group, do people need an individual log in and do we need to pay person?

  Yes. The licenses for our online courses have been created to be used by individuals so they can progress through the content at their own pace, pick up where they left off previously and be awarded their own certificate of completion once they have completed all modules. Therefore, if you would like multiple staff to access online courses, we recommend purchasing 1 license per staff member. We have generous discounts available for multi-user licenses to help schools with budget constraints soFew readers

• If a few people watch the online course together do we have to pay per person?

  Yes. The licenses for our online courses have been created to be used by individuals so they can progress through the content at their own pace, pick up where they left off previously and be awarded their own certificate of completion once they have completed all modules. Therefore, if you would like multiple staff to access online courses, we recommend purchasing 1 license per staff member. We have generous discounts available for multi-user licenses to help schools with budget constraints soFew readers

• Why can't I/how do I login to my course?

  If you’ve signed up for a course and want to access the course on a different device (e.g. your computer at home vs your computer at work), the process is simple: Go to https://courses.pld-literacy.org/users/sign_in Enter the login credentials you originally entered when you signed up. That’s it – you should be able to see the course(s) you enrolled into and continue doing the course from where you were up to last time. **Forgotten passwPopular

• How do I register for an online course using a coupon code?

  Go to https://courses.pld-literacy.org and select the course for which you would like to register. Click "Buy" (ignore the price as you'll be using a promo code to reduce the price). Enter your details to create an account. On the next screen, underneath the total price you will see "Have a coupon?". Click this and enter the coupon code provided. The price will update with the discount as per the provided coupon code and you can complete your registration and login to access the cVery popular

• For how long do I have access to your online courses?

  From the day you sign up, you will have full access to all course content for 90 days. All course notes are downloadable in PDF format so you can save these and keep them forever, however video content is only accessible for 90 days from the date you sign up. If you would like to undertake the course again after the 90 day period has expired, please contact us here(support@pld-literacy.org?subject=Online course enquiry) and we’ll be happy to provide you with a discount coupon so you caPopular