Option 1
The most simplistic solution is to ask staff to submit their certificate to the school leader coordinating the online professional learning. This may be the literacy coordinator or the deputy principal. If teaching or support staff have not submitted their certificate it can be safely assumed that the course has either not been viewed or that the course has only been partially completed.

Option 2
It is quite a time intensive process for the PLD reception staff to log in to each person registered and to check where they are in the completion process. This can be done, but it does absorb PLD staffing resources. If this option is requested, PLD typically charges a management fee to cover the time involved.

Other FAQ's that may be relevant
I haven't received my certificate?
https://support.pld-literacy.org/en-au/article/why-is-it-saying-i-havent-completed-the-course-but-i-have-wnbb4u/
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