• Changing Year Level? Needing to Update PLD E-Newsletter Preferences?

  Emails such as these are disseminated based on the year-level preference you selected when you registered with PLD. If you have since changed year levels, or you will soon be changing, please click on a link below to ensure you are receiving relevant information. Teacher/ Assistant Early Years (https://drip.la/c/eyJhbGciOiJIUzI1NiJ9.eyJhdWQPopular

• PLD's delivery process

  Please note, orders will be deliveSome readers

• How do I reset my password?

  The PLD website (for placing orders and accessing tracking sheets or downloads) is separate to the platform used to provide our online courses. If you're unable to access your account and want to reset your password, please refer to the information below. PLD Website Go to https://pld-literacy.org/my-account/lost-password/ Enter your e-mail address. Check your e-mail and click on the link provided to complete the process to reset ySome readers

• Do you deliver books overseas, internationally or outside Australia?

  At PLD we do accept orders from overseas booksellers, schools and teachers. Your options for placing an international order are as follows: This is the easiest and most cost-effective option as there is no cost or delay for freight and you will be able to access the resources immediately, on any device, provide access to all staff at your school, and always have the latest version of resources. YSome readers

• Can you send me an invoice so I can get my accounts department to process the payment?

  Absolutely. If you simply select the products you would like to purchase and select 'School Account' as the payment method on the Checkout page, we will e-mail you an invoice which includes our bank account details so you can have your accounts department process the payment. If you don’t want to complete the order yet, you can select whichever products you want and select ‘Add to wishlist’ and that will allow you to print out a list of all the products along with the total cost, so you canFew readers

• Can I view PLD books/publications online?

  Yes, you can view ALL of our publications on our website in full. Simply select a publication from the PLD range. For example: Spelling activities for middle and upper primary. When viewing the product page, hover with your cursor over the cover. VIEW will appear, as shown below. Click on the muted cover (or VIEW) and within a few seconds the full version of the publication will be displayed. YouFew readers

• Can I get a quote so I can get the order approved by my accounts department?

  If you require a quote before purchasing items, you can request a quote through our website by following these simple steps: Login to your PLD account (or register a new account) at https://pld-literacy.org/my-account/ Select the products that you would like to add to your quote, confirm your desired quantity and click on the "Add to Quote" button. Repeat this process until all required products have been added. To review your quote, click on the quote icon on the top right hand corFew readers

• Can I place an order online?

  Yes, we recommend using the PLD website for quick and easy ordering: https://pld-literacy.org/quick-order/Few readers

• I can’t locate a book on the PLD website?

  If you know the product code, enter it in the search field in the top right hand side of the homepage. If you know the product title, enter a few keywords from the title into the search field in the top right hand side of the homepage. If you're still unable to find the book you're looking for, please get in touch (mailto:support@pld-literacy.org?subject=Trying to find a book on your website).Few readers

• Account enquiries: Has my account been paid? Can I have a copy of the invoice?

  Invoices are automatically e-mailed immediately after an order is placed and is sent to the e-mail address provided when you placed the order. If you have not received your invoice, please check your SPAM folder in case it somehow ended up in there. For orders paid via Credit Card, payment is processed immediately and the invoice will show that no further payment is required. For orders paid via School Account, the invoice should be forwarded to your accounts department for payment usiFew readers

• I don’t have access to the internet. Can I order products from you?

  Ordering online is definitely the easiest way for you to place an order, however if you're unable to order via our website for some reason, please contact us on support@pld-literacy.org and we'll be happy to assist you with placing an order.Few readers

• How do I clear my cache?

  Sometimes we release updates to our website which require clearing your website cache stored on your computer to allow the latest updates to be accessed on your device. To clear the cache on your device, please press Ctrl+Shift+Delete at the same time to open the cache clear window and complete the process. Remember to close the browser and restart it to complete the process of clearing the cache and cookies. Alternately here are instructions for a variety of different browsers: How toFew readers

• How do I request a quote?

  If you require a quote before purchasing items, you can request a quote through our website by following these simple steps: Login to your PLD account (or register a new account) at https://pld-literacy.org/my-account/ Select the products that you would like to add to your quote, confirm your desired quantity and click on the "Add to Quote" button. Repeat this process until all required products have been added. To review your quote, click on the quote icon on the top right hand corFew readers

• PLD Tracking Sheets; I am having difficulty downloading. What should I do?

  The first step is to download the sheets, to your personal device/PC/laptop. Please follow the instructions. If you have further issues, we ask that you speak to the school's IT staff to assist further. Unfortunately, PLD are not in a position to provide IT supportFew readers

• My quote request doesn't include shipping - why not?

  Shipping costs can only be finalised once an address is provided and details of the order are confirmed. If you would like to know how much shipping will cost for your order, please follow these steps: Login to your PLD account (or register for a new account) at https://pld-literacy.org/my-account/ Add a billing address and a shipping address and then click save. Submit a quote request (as per the instructions here) Upon clicFew readers

• How do I change my password?

  PLD Website Go to https://pld-literacy.org/my-account/ (and login if you're not already logged in) Click the 'Edit' icon to the right of the 'Account Details & Password' heading. Under the 'Password change' heading, enter your new password in the 'New passwoFew readers

• Demo Videos? Where are the demonstration videos located on the website?

  https://pld-literacy.org/maintain-strong-implementation-of-plds-programs/ The above link connects you to a VERY useful page, with many training videos, including the high-demand demonstration videos. About halfway down the page the following section is what you are seeking: (https://storageFew readers

• How do I purchase a School or Individual Licence? What are the payment options?

  Click on the resource(s) you would like to purchase and select either the “School Licence” or "Individual Licence" tab, and then click “Add to Cart”. Proceed to the checkout and complete your order, signing up for an account if you don't already have one. A credit card payment will need to occur at the point of purchase. Once your order is completed, click on My Account (https://pld-liteFew readers

• I am having difficulty logging in, can you help?

  Technical Support & Troubleshooting If you are experiencing issues outside of our standard office hours, you may be able to find an immediate fix via our Self-Help Resources below. Quick Troubleshooting Links: I've been locked out of the website/my account - how do I get back in? I can’t access my online courses / Password Reset (https://support.pldFew readers

• How do I access the resources?

  You can download our manuals here: https://pld-literacy.org/pld-catalogue-request/ Alternatively, these are located on our homepage within the specific Year Level tiles on the homepage. If you are trying to access digital resources licensed to your school, please note that access is managed by your school, not the PLD office. How to get access: Please contactFew readers

• How do I enable two-factor authentication (2FA) on my account?

  Enhancing Your Account Security with Two-Factor Authentication (2FA) At PLD, we are committed to ensuring the security of your account and our systems. As part of this commitment, we are introducing Two-Factor Authentication (2FA) for all customer accounts. This feature adds an extra layer of security to your account by requiring a second verification step when you log in. This helps to protect your personal information and ensures that only you can access your account, even if someone eFew readers

• Requesting Quotes for School Licences? Is this possible?

  Like other subscription models (e.g. Netflix, Disney etc) credit card is the only payment option. Step 1: The purchaser (of School Licences or Individual Licences) MUST have an account on the PLD website. If you or your school do not have an account, you can quickly register here. Step 2: Add the list of licensed items to the shoppFew readers

• I've been locked out of the website/my account - how do I get back in?

  If you have (or someone else on the same network as you has) attempted to login to your account and entered an incorrect password too many times, you may see a message that your access to the site has been limited for a period of time. e.g. 4 hours. Wordfence access limited to site message You can either wait for the lockout period to expire and then try to login again,Few readers