How do I enable two-factor authentication (2FA) on my account?

Enhancing Your Account Security with Two-Factor Authentication (2FA)

At PLD, we are committed to ensuring the security of your account and our systems. As part of this commitment, we are introducing mandatory Two-Factor Authentication (2FA) for all customer accounts, effective as of 15/6/26. This feature adds an extra layer of security to your account by requiring a second verification step when you log in. This helps to protect your personal information and ensures that only you can access your account, even if someone else knows your password.

We understand that this is a new step, so we are providing a grace period of 30 days to allow you time to enable 2FA on your account. After this period, as of 15/6/2026, 2FA will become mandatory for all users to ensure the highest level of security for everyone. If you haven't enabled 2FA on your account by this date, you will be unable to access your account until 2FA has been enabled.

We've made the process of enabling 2FA as simple as possible. Please follow the step-by-step guide below to secure your account today.

How to Enable Two-Factor Authentication (2FA) on Your PLD Account

To get started with 2FA, you will first need to install an authenticator application on your smartphone or tablet. These apps are free and available for both iOS and Android devices. Some popular options include:

• Google Authenticator
• Authy
• Microsoft Authenticator

Alternatively, if you don't have access to a phone with an authenticator application, you can choose to set up 2FA verification using email instead.

Once you have installed an authenticator app (recommended), or decided to you email for authentication, you can proceed with the following steps:

Step 1: Log in to Your PLD Account

Log in to your account at https://pld-literacy.org/my-account/ as you normally would.

Step 2: Go to the 'Account Details & Password' Page

Once you are logged in, click on ‘My Account’ and then select the ‘My Account’ and then ‘Edit Details’ and ‘Two-Factor Authentication’ and you will see the option to ‘Configure Two-Factor Authentication’ - click on this option to start the wizard.

Step 3: Select a two-factor authentication method

Choose between an authenticator app or email, and click next step.

Step 4: (Authenticator) Scan the QR Code

Open the authenticator app on your device and select the option to add a new account. This is typically represented by a “+” (plus) icon.

Use your authenticator app to scan the QR code that is displayed.

Step 4: (Email) Confirm your email address

Confirm your email address, and click "I'm Ready".

Step 5: (Authenticator + Email) Enter the six-digit confirmation code

After entering your email and receiving a code to that address, or scanning the QR code with your authenticator app, you will have a 6-digit code. Enter this code into the field provided (bottom right) on your account page, as shown below.

Step 6: Download Your Recovery Codes

Before you proceed, it is important to set up your recovery codes. Click the “Generate List Of Backup Codes” button to save these codes in a safe and secure place. These codes will allow you to access your account if you lose your device.

This step is optional but recommended.

Congratulations! Your account is now protected with Two-Factor Authentication. The next time you log in, you will be asked to enter your password and a 6-digit code from your authenticator app or email.

We strongly encourage all our customers to enable two-factor authentication as soon as possible to take advantage of this enhanced security feature. If you have any questions or need assistance, please do not hesitate to contact our support team by scrolling down and clicking on ‘Chat with us’.

Updated on: 18/05/2026