I haven't received a certificate of attendance for a seminar I attended recently - how can I get one?
Attendance certificates are automatically sent to the registered e-mail address used to purchase the tickets at 5pm on the day of the seminar for all attendees who have checked in to the seminar. If you haven’t received yours, please check your spam folder.
If you have still not received it, please check to ensure it was your e-mail address that was used to register for the seminar. If a Deputy or Head of Department (or someone else) was responsible for booking the seminar tickets, please contact them as the certificate of attendance would've been sent to them.
Finally, if you have not received your certificate of attendance and you DEFINITELY registered for the seminar with your email address, please search your emails to locate the booking confirmation email you would've received when you registered for the seminar (it would've come from Eventbrite).
Once you have this booking email handy, please scroll down and click on 'Chat with us' and provide the booking number mentioned in the email so we can look into this and provide you with the certificate.
Remember, you may need to locate the staff member at your school who registered you for the seminar.
IMPORTANT: If you don't have the registration email, we won't be able to assist you, so please ensure you have this prior to getting in touch.
If you have still not received it, please check to ensure it was your e-mail address that was used to register for the seminar. If a Deputy or Head of Department (or someone else) was responsible for booking the seminar tickets, please contact them as the certificate of attendance would've been sent to them.
Finally, if you have not received your certificate of attendance and you DEFINITELY registered for the seminar with your email address, please search your emails to locate the booking confirmation email you would've received when you registered for the seminar (it would've come from Eventbrite).
Once you have this booking email handy, please scroll down and click on 'Chat with us' and provide the booking number mentioned in the email so we can look into this and provide you with the certificate.
Remember, you may need to locate the staff member at your school who registered you for the seminar.
IMPORTANT: If you don't have the registration email, we won't be able to assist you, so please ensure you have this prior to getting in touch.
Updated on: 06/01/2025
Thank you!