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How do I enable two-factor authentication (2FA) on my account?

Enhancing Your Account Security with Two-Factor Authentication (2FA)

At PLD, we are committed to ensuring the security of your account and our systems. As part of this commitment, we are introducing Two-Factor Authentication (2FA) for all customer accounts. This feature adds an extra layer of security to your account by requiring a second verification step when you log in. This helps to protect your personal information and ensures that only you can access your account, even if someone else knows your password.

We understand that this is a new step, so we are providing a grace period to allow you time to enable 2FA on your account. After this period, 2FA will become mandatory for all users to ensure the highest level of security for everyone.

We've made the process of enabling 2FA as simple as possible. Please follow the step-by-step guide below to secure your account today.

How to Enable Two-Factor Authentication (2FA) on Your PLD Account

To get started with 2FA, you will first need to install an authenticator application on your smartphone or tablet. These apps are free and available for both iOS and Android devices. Some popular options include:

Google Authenticator
Authy
Microsoft Authenticator

Once you have installed an authenticator app, you can proceed with the following steps:

Step 1: Log in to Your PLD Account

Step 2: Go to the 'Account Details & Password' Page

Once you are logged in, click on ‘My Account’ and then select the ‘My Account’ and then ‘Edit Details’ and ‘2FA Settings’ and you will see the option to ‘Enable 2FA’ - click on this option to display a QR code.

Step 3: Add a New Account in Your Authenticator App

Open the authenticator app on your device and select the option to add a new account. This is typically represented by a “+” (plus) icon.

Step 4: Scan the QR Code

Use your authenticator app to scan the QR code that is displayed in step 2 above.

Step 5: Download Your Recovery Codes

Before you proceed, it is crucial to download your recovery codes. Click the “Download” button to save these codes in a safe and secure place. These codes will allow you to access your account if you lose your device.

Step 6: Enter the 6-Digit Code

After scanning the QR code, your authenticator app will generate a 6-digit code. Enter this code into the field provided (bottom right) on your account page, as per step 2 above.

Step 7: Activate 2FA

Click the “Activate” button to complete the process.

Congratulations! Your account is now protected with Two-Factor Authentication. The next time you log in, you will be asked to enter your password and a 6-digit code from your authenticator app.

We strongly encourage all our customers to enable 2FA as soon as possible to take advantage of this enhanced security feature. If you have any questions or need assistance, please do not hesitate to contact our support team by scrolling down and clicking on ‘Chat with us’.

Updated on: 11/02/2026

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