> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.pld-literacy.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am having difficulty logging in, can you help?

# Technical Support & Troubleshooting
If you are experiencing issues outside of our standard office hours, you may be able to find an immediate fix via our **Self-Help Resources** below.

### Quick Troubleshooting Links:
* [**I've been locked out of the website/my account - how do I get back in?**](https://support.pld-literacy.org/en-au/article/ive-been-locked-out-of-the-websitemy-account-how-do-i-get-back-in-177z3fp/)
* [**I can’t access my online courses / Password Reset**](https://support.pld-literacy.org/en-au/article/i-cant-access-my-online-course-how-do-i-reset-my-password-jdw5rm/)
* [**How to log into the PLD Website**](https://support.pld-literacy.org/en-au/article/how-do-i-login-to-my-account-1qas4c4/)
* [**General Password Reset Guide**](https://support.pld-literacy.org/en-au/article/how-do-i-reset-my-password-sklufe/)

### Need Further Assistance?
If the links above don’t resolve the issue, please email our team at **mail@pld-literacy.org**. To help us resolve your request within one hour of our office reopening, please include the following details:
* **Contact Info:** Your name, school name, and mobile number.
* **Platform:** Are you having trouble with the PLD Website or the Online Courses?
* **Evidence:** A screenshot or "screen grab" of any error messages you are seeing.
* **Description:** A brief summary of what happened.

||| **Please Note:** PLD operates on **Perth (AWST) time**. We will prioritise your request as soon as reception opens!