> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.pld-literacy.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I reset my password?

The PLD website (for placing orders and accessing tracking sheets or downloads) is separate to the platform used to provide our online courses. If you're unable to access your account and want to reset your password, please refer to the information below.

### PLD Website
* Go to [https://pld-literacy.org/my-account/lost-password/](https://pld-literacy.org/my-account/lost-password/)
* Enter your e-mail address.
* Check your e-mail and click on the link provided to complete the process to reset your password.

The password reset email may take a few minutes to arrive, however if it hasn't arrived after a few minutes, be sure to check your SPAM/JUNK folder in case it ended up in there.
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### Online Course
* Go to [https://courses.pld-literacy.org/users/password/new](https://courses.pld-literacy.org/users/password/new)
* Enter your email address.
* Check your e-mail and click on the link provided to complete the process to reset your password.

The password reset email may take a few minutes to arrive, however if it hasn't arrived after a few minutes, be sure to check your SPAM/JUNK folder in case it ended up in there, or search for an email from noreply@notify.thinkific.com

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|| Also read: [How do I login to my account?](/en-au/article/how-do-i-login-to-my-account-1qas4c4/)
|| [I've been locked out of the website/my account - how do I get back in?](https://support.pld-literacy.org/en-au/article/ive-been-locked-out-of-the-websitemy-account-how-do-i-get-back-in-177z3fp/)
|| [How do I change my password?](/en-au/article/how-do-i-change-my-password-1psizod/)


###### Still Not Working?

If you’ve tried all of this and you’re still unable to access your account/s, please contact us [here](mailto:support@pld-literacy.org?subject=I'm having issues logging in to my online course) along with the  details below and we will get back to you within 48 hours (exc. weekends).  

1. Full name
2. E-mail address
3. Course enrolled for
4. Sign up date (if known)